As IT Support Analyst, you are the contact person for our users, solving IT problems in our European office & Techcenter locations. Your work location will be Trencin

Tasks

• On-site and remote support of employees and infrastructure in satellite offices within the EU (focus on Slovakia, Germany and Italy)
• Tracking and processing of support tickets until completion, as well as updating them as required
• Support of Hardware - HP PCs/software/other peripherals/cell phones, including life-cycle process for the equipment
• Asset management - responsible for the daily and long-term hardware management within the organization. This includes updating, planning, checking, working and recording hardware assets to ensure compliance with company rules.
• Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions
• Support of the network environment in cooperation with our service partners
• Cooperation and helping other departments/divisions
• Focus on excellent customer service
• Application of defined best practices and standards and the documentation of processes
• In addition to the tasks mentioned above, other activities and responsibilities may be defined individually