If you want to join a fast-paced, global team to improve customer experience, you are in the right place! Large international organisation seeks a Specialist for Customer Experience so they can drive increase in positive response rates and decrease in negative response rate.

What specifically does this job consist of?

• You will analyze customer feedback in order to evaluate the overall experience

• Be able to identify customer needs and the weaknesses in this matter

• solve obstacles in a methodical manner in order to overcome them effectively

• Partner with other business teams to resolve issues that influence customer experience

• create tools such as dashboards, reports..