Service Manager

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Contract Type
2 500 - 2 700 €
This position is archived.
This position is archived.
Job description

Service Manager has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers’ business requirements and the products and services that are used to support these requirements.

Key competences on this position are:

  • Point of Client escalation
  • Point of internal escalation and enquiry
  • Supporting across Assurance, Delivery and Billing
  • Providing Client facing reports
  • Analysis and recommendations based on available data/reports
  • Including capacity management, site resiliency
  • Creating and managing Service Improvement plans
  • Maintaining Customer specific service guides
  • Participation/Leadership on Client calls

The successful candidate should have the following attributes:

  • At least 4 years’ experience in a global network service role, of which at least 2 years with a customer facing role
  • Familiar with financial terminology, contracts, invoicing, Service Level Agreements
  • Ability to multitask in a complex environment and deliver to timescales
  • Very good presentation skills
  • Sufficient seniority to interact at senior levels within an organization
  • Ability to work in isolation and on own initiative in highly pressured situations
  • Fluent level of English
  • Sales- or Project management experience is an additional advantage
Other notes
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This position is archived.
This position is archived.