IT Support Analyst

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Location

Trenčín

Industry

IT - Hardware, Network, Administration

Contract Type

Full-time

Salary

1 500 - 1 600 €

Published

Contact

Pavlovičová Jana

Reference

6-15-39017

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Job description

As IT Support Analyst, you are the contact person for our users, solving IT problems in our European office & Techcenter locations. Your work location will be Trencin

Tasks

On-site and remote support of employees and infrastructure in satellite offices within the EU (focus on Slovakia, Germany and Italy)
Tracking and processing of support tickets until completion, as well as updating them as required
Support of Hardware - HP PCs/software/other peripherals/cell phones, including life-cycle process for the equipment
Asset management - responsible for the daily and long-term hardware management within the organization. This includes updating, planning, checking, working and recording hardware assets to ensure compliance with company rules.
Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions
Support of the network environment in cooperation with our service partners
Cooperation and helping other departments/divisions
Focus on excellent customer service
Application of defined best practices and standards and the documentation of processes
In addition to the tasks mentioned above, other activities and responsibilities may be defined individually

Requirements

Experience with end user support, desktop support, and technical skills around Windows OS & Office365
At least two year's professional experience in a similar role(above)
Good command of English spoken and written
Very good knowledge of the desktop environment and the current Microsoft operating systems and standards.
Experience in working with Windows environment, Active Directory structures and Asset management
Knowledge of network infrastructure and security
Distinct customer service orientation.
Ability to communicate relevant information in a user-friendly non-technical language.
Efficient workload prioritization even under heavy workloads and the ability to work independently.
Analytical and problem-solving skills
Experience of working in a team-oriented environment.
Microsoft certifications and experience with ITIL would be an advantage
Car driving license

Other notes

For more related job opportunities visit https://www.grafton.sk/en/job-search

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This position is archived.