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Service Request Manager

Lokalita Košice
Typ Práce Trvalý pracovný pomer
Platové ohodnotenie 1 400 - 1 700 EUR
Publikované 4 mesiacmi
Kontakt Jopeková Martina
Ref. Č. 3-10-33431

Popis Práce

  • Taking care of IT services delivery to our customers all over the world
  • Improvement and innovation activities towards ITSM processes improvements
  • Logging and dispatching, tracking and monitoring of IT service requests
  • Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
  • Clarification of service requests with customers and internal staff via telephone or mail
  • Daily cooperation with high-technical teams to deliver satisfaction to our customers
  • Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
  • Service Request Reporting
  • Support of escalation from Management and Customer perspective
  • Continual Service Improvement activities within Service Request Management process


  • IT background (understanding of terms used in IT)
  • Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus Good skills in MS Office products (Excel, Word, PowerPoint)
  • Excellent interpersonal, communication and organizational skills
  • Self-driven to achieve goals independently as well as work in team
  • Experience with ITIL or process design is an advantage
  • ITIL v3 Foundations certification is an advantage
  • Web based ITSM tool experiences is an advantage
  • University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)


Iné poznámky

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