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Service Desk Manager, IT HUB

Lokalita Košice
Sektor
Typ Práce Trvalý pracovný pomer
Publikované 21 dňami
Kontakt Smržík Jakub
Ref. Č. 3-10-27850

Popis Práce

We are looking for skilled IT Manager who will manage and lead an international Service Desk department

Your responsibilities and activities:

  • Manage and lead the international Service Desk team
  • Manage process for communicating outage/emergency activities to the organization
  • Lead operational work in Service Desk
  • Review survey feedback to improve services, tools and support experience. Report on feedback in ad-hoc, weekly, monthly and as needed.
  • Interview, select, train, and develop new staff
  • Lead projects or initiatives on behalf of the Support Services team
  • Manage and support Office 365

Some of Upcomming Projects:
  • Ensure the stabilization of Office 365
  • IT security projects
  • Migration of all user accounts
  • New Service Desk system implementation and its migration
  • Implement and adapt ITIL

Requirements

IT Manager that we are looking for should meet these requirments:
  • Bachelor’s Degree in Computer Information Systems, Information Technology, related field or equivalent experience
  • Professional experience with managing / leading a support team
  • Professional experience with providing technical support
  • Working knowledge of Office 365
  • Advanced Microsoft Active Directory and Office365 management and configuration skills in a Windows environment
  • Solid technical and troubleshooting skills
  • Good overview/understanding of computer hardware, servers, and networking
  • ITIL knowledge, experience. Certification is beneficial
  • Excellent written and communication skills
  • Exceptional customer service skills
  • Experience creating support documentation
  • Outstanding customer service skills
  • Leadership & management experience is essential

Benefits

  • Stabile international Company
  • Company culture is oriented on employees
  • Very friendly, professional and stabile environment
  • Motivating salary
  • Wide scale of nonFinancial benefits
  • Long-term cooperation
  • Company is growing, bringing new business and new opportunities
  • Carreer growth in both ways, managerial and technical
  • Participation on big IT projects within company and its concern, too.

Other notes

For more related job opportunities visit www.grafton.sk/en/job-search?disciplines=it-telekomunikacie

IT and Telecommunications | System administration and support | Management | Support | Manager | Project manager | Service delivery manager | 1st | 2nd | Service desk | Windows | IS | Infrastructure | Change | ITIL | Active Directory | IT riaditeľ/manažér