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SENIOR BI SERVICE MANAGER

Lokalita Bratislavský kraj
Sektor
Typ Práce Trvalý pracovný pomer
Publikované asi mesiacom
Kontakt Kubín Juraj
Ref. Č. 21781

Popis Práce

A major and fast expanding international company, operating all over world is looking for qualified candidates to fill the position.

You will be responsible for:

  • Delivery of BI & Analytics services across all platforms, including integration points between them and managing a service team.
  • Defining the service management requirements as early as project initiation, ramping up the required services and resources and ensuring new solutions are smoothly being transitioned into regular operations
  • Collaborates with Project Management and Solution Architecture teams to ensure the operational aspects of a solution are taken into account
  • Acts as single point of contact for a specific application portfolio or function during service delivery and manages customer relationships and ensures the service levels are fully met, proactively taking action to address issues
  • Drives service management communications towards the business and IT stakeholders and manages the end-user satisfaction process and service improvement programs, as well as escalation and complaint management
  • Reviews, categorizes and prioritizes logged requests
  • Coordinates work between different teams involved in fulfillment incl. vendors
  • Monitors and maintains overall accountability for the request fulfillment process
  • Reviews service performance with teams, SVM and customers
  • Develops and maintains service catalogue, incl. clarification of critical business pocesses, applications and service levels
  • Ensures compliance with IT service management governance, standards and policies

Requirements

The successful candidate should have the following attributes:
  • Over 5 years of relevant BI experience, with technical background in SAP BW and Microstrategy
  • Nice to have: SAP BO, SAP HANA, SAP BPC, DB2, Informatica Powercenter
  • Service Management certification (e.g. ITIL) preferred
  • Experience in Service Management both at application and platform levels
  • Proven ability to drive teams for highly effective delivery leveraging multi-source staffing models including internal and external partners
  • Effective communication, presentation and relationship management skills at different levels and in a multicultural environment in a global organization
  • Fluent in English (spoken and written). Further languages preferred

Benefits

The company is a dynamic organization with lots of freedom to implement own visions and ideas.

Other notes

For more related job opportunities visit www.grafton.sk/en/jobs/it-telecommunications/

IT and Telecommunications | Management | Sw development and analysis | System administration and support | Manager | Operations manager | Service delivery manager | SAP | IT riaditeľ/manažér